DINING AT THE BOX TREE

DEPOSITS

A deposit of £50 per person is required at the time of booking to secure your reservation. This will be deducted from your final bill.

For premium dates, including Christmas and Valentine’s Day, and for special events such as wine dinners and guest chef evenings, payment may be required in full prior to your visit or at the time of booking.

CANCELLATION POLICY

We require a minimum of 14 days’ notice for cancellations in order for your deposit to be refunded.

Cancellations made within 14 days of your reservation are non-refundable; however, your deposit may be transferred to a future booking.

Cancellations or reductions in party size made on the day of your reservation will result in the deposit relating to those guests being forfeited.

PRIVATE DINING

We have two private dining rooms located on the first floor of The Box Tree.

Our smaller private dining room can accommodate up to 14 guests and carries a room hire charge of £250.

Our larger private dining room can accommodate up to 22 guests and carries a room hire charge of £400.

For parties of more than 22 guests, exclusive use of the ground-floor restaurant is required and can accommodate up to 50 guests. Please ask for more details on this room option.

GRATUITIES

A discretionary 12.5% service charge will be added to your final bill.

MENUS

For dinner reservations from Wednesday to Saturday, we offer our tasting menu, priced at £95 per person.

For lunch reservations on Friday and Saturday, we offer a reduced tasting menu, priced at £65 per person.

Our Sunday Lunch menu is £59 per person.

Our current menus and dining formats can be viewed on our Menus page. Please note that menus displayed online are samples and may change according to seasonality and the availability of produce.

DIETARY REQUIREMENTS & ALLERGIES

Please notify us of any allergies or dietary requirements within your party at the time of booking, allowing our kitchen sufficient time to prepare an appropriate menu.

With at least 24 hours’ notice, we are able to accommodate most dietary requirements. However, as dairy products feature throughout our menus, we are unfortunately unable to cater for guests requiring a fully dairy-free menu. We apologise for any inconvenience this may cause.

While we follow best practice when preparing and handling food, all dishes are produced in a kitchen where allergens are also stored, prepared and cooked. We therefore cannot guarantee a completely allergen-free environment.

LAST ORDERS

Last orders for drinks are at 11.30pm.

TRAVEL & PARKING

We do not have on-site parking. The nearest public car park is located just behind the restaurant, off South Hawksworth Street (LS29 9DX).

The restaurant is approximately a five-minute walk from Ilkley train station, via Brook Street.

Please note that public car park charges are set by the operator and may be subject to change.

DRESS CODE

The Box Tree has a smart casual dress code.

CORKAGE

Corkage charges start from £45 per bottle for still wine and £55 per bottle for Champagne or sparkling wine. Charges may vary depending on the wine being brought to the restaurant.

Please contact us in advance if you wish to bring your own wine.

CHILDREN

For dinner reservations, children aged 10 and over are welcome.

For lunch reservations, children aged 5 and over are welcome.

We do not offer a dedicated children’s menu; however, where possible, our team can adapt dishes from the menu for younger guests.

Please note that baby-changing facilities are not available.

For private dining and events, children of all ages are welcome within the allocated private dining areas.

DAMAGE TO PROPERTY

Guests are responsible for any damage caused to the restaurant, its furnishings or property during their visit. Any damage will be assessed and charged accordingly.

GIFT VOUCHERS

MONETARY GIFT VOUCHERS

The Box Tree offers monetary gift vouchers, available for digital or postal delivery.

Gift vouchers are valid for 12 months from the date of purchase. The expiry date will be clearly stated on the voucher.

Vouchers are available in selected denominations, with a minimum value of £25 and a maximum value of £1,000 per voucher. For gift vouchers of a greater value, please contact the restaurant directly on 01943 608484 or info@theboxtree.co.uk.

REDEEMING YOUR VOUCHER

Gift vouchers may be redeemed against dining at The Box Tree Restaurant within their stated validity period.

Reservations are subject to availability and the purchase of a gift voucher does not guarantee a reservation for a particular date or time.

Reservations can be made directly through our website or by contacting the restaurant. Please let us know that you intend to redeem a gift voucher when making your reservation.

Your valid gift voucher must be presented when dining. For digital vouchers, this can be presented on a mobile device.

If the total value of your bill exceeds the value of your gift voucher, the remaining balance must be paid using another accepted payment method.

If the full value of the voucher is not redeemed during your visit, any remaining balance will remain available on the voucher until its stated expiry date, where supported by our voucher system.

Gift vouchers cannot be exchanged for cash and no cash alternative will be provided.

VALIDITY & EXPIRY

Gift vouchers are valid for 12 months from the date of purchase and must be redeemed before the expiry date shown.

We recommend booking well in advance of the expiry date, as all reservations remain subject to availability. The Box Tree cannot guarantee availability on specific dates simply because a voucher is approaching its expiry date.

LOST OR STOLEN VOUCHERS

Please keep your gift voucher and any associated voucher code secure.

If a voucher is lost, stolen or accidentally deleted, please contact us as soon as possible. Where we are able to verify the original purchase and confirm that the voucher has not already been redeemed, we will endeavour to assist with issuing a replacement.

The Box Tree cannot accept responsibility for vouchers that have been used by another person after the voucher details or code have been shared.

DIGITAL GIFT VOUCHERS

Digital gift vouchers will be sent to the email address provided at the time of purchase.

Please ensure that all recipient and email details are correct before completing your order. The Box Tree cannot accept responsibility for delays or non-delivery resulting from incorrect information supplied by the purchaser.

If your digital voucher has not arrived, please check your junk or spam folder before contacting us.

POSTAL GIFT VOUCHERS

Postal gift vouchers will be sent to the delivery address provided at checkout. Postage and packaging charges, where applicable, will be clearly displayed before purchase.

Please ensure that the delivery address is correct before completing your order.

Delivery times are estimates only and may be affected by weekends, bank holidays, seasonal demand or circumstances outside our control. We therefore recommend allowing sufficient time when purchasing a voucher for a particular occasion.

CANCELLATIONS & REFUNDS

Your rights to cancel a gift voucher purchase will depend on the circumstances of the purchase and applicable consumer law.

Where a statutory right to cancel applies to an online or distance purchase, any request for cancellation should be made within the applicable cancellation period.

Once a gift voucher has been redeemed, in whole or in part, it cannot be cancelled or refunded except where required by law.

Any approved refund will be made to the original payment method used to purchase the voucher.

Nothing in these terms affects your statutory rights.

GENERAL

Gift vouchers are issued by The Box Tree Restaurant Limited and may only be used in accordance with these terms and conditions.

Gift vouchers cannot be resold or used for commercial or promotional purposes without prior written permission from The Box Tree.

Information, menus and prices displayed at the time a voucher is purchased may change during the voucher’s validity period. A gift voucher represents its monetary value only and does not guarantee any particular menu, dish, experience or price.

The Box Tree reserves the right to amend these terms and conditions where reasonably necessary. Any changes will not affect a customer’s statutory rights.

For any questions regarding gift vouchers, please contact:

The Box Tree Restaurant
35-37 Church Street
Ilkley
West Yorkshire
LS29 9DR

Telephone: 01943 608484
Email: info@theboxtree.co.uk